Shipping policy

Shipping Policy

Last updated: October 20, 2026

Thank you for shopping with WellNest. This policy explains where we deliver, how long it takes and what to do if something goes wrong with your delivery.

Where we deliver

We currently deliver within South Africa. If you would like to order from outside South Africa, please email us at smierristerris@gmail.com before ordering and we will let you know whether we can help.

Order processing time

Order processing and dispatch
Please allow up to 3 business days for us to process, pack and dispatch your order after payment is confirmed. Business days are Monday to Friday, excluding South African public holidays. Orders placed on a weekend or public holiday are processed on the next business day. During busy periods, processing may take a little longer, and we will let you know if your order is affected.

Delivery times
Once your order has been dispatched, delivery usually takes 5 to 12 business days, depending on your location. In total, most orders arrive within about 6 to 15 business days of the order being placed. Remote and rural areas can take longer. The estimated delivery time for your address is shown at checkout. Delivery estimates are a guide and are not guaranteed, as couriers can be delayed by weather, public holidays and other events outside our control.

Delivery times

Once your order has been dispatched, delivery usually takes 5 to 12 business days, depending on your location. Remote and rural areas can take longer. The estimated delivery time for your address is shown at checkout. Delivery estimates are a guide and are not guaranteed, as couriers can be delayed by weather, public holidays and other events outside our control.

Shipping costs

Shipping costs are calculated at checkout based on your delivery address and the size and weight of your order. You will see the full shipping cost before you pay. Any prices shown are in South African Rand (ZAR).

Order tracking

When your order is dispatched, we will email you a confirmation with tracking details where the courier provides them. Please allow some time after dispatch for tracking information to update.

Delivery address

Please check your delivery address carefully before placing your order. We cannot change an address once an order has been dispatched. If you made a mistake, email us as soon as possible and we will try to help before your order ships. We are not responsible for orders delivered to an incorrect address that was provided by you.

Receiving your delivery

Someone will need to be available to receive and, where required, sign for your parcel. If the courier cannot deliver, they may leave a notice or attempt delivery again. If a parcel is returned to us because it could not be delivered, we will contact you to arrange redelivery, and you may need to cover the additional shipping cost.

Damaged, missing or incorrect items

Please check your parcel when it arrives. If an item is damaged, missing or not what you ordered, email us at smierristerris@gmail.com within 5 days of delivery with your order number and photos of the problem. We will arrange a replacement or refund as set out in our Refund Policy.

Lost or delayed parcels

If your tracking shows no movement or your order has not arrived within the estimated delivery time, please contact us. We will follow up with the courier and keep you updated until the matter is resolved.

Risk and ownership

Risk in the goods passes to you when they are delivered to the address you gave us. Ownership passes to you once we have received full payment.

Your statutory rights

Nothing in this policy limits your rights under South African law, including the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002.