Refund policy

Refund Policy

Last updated: October 20, 2026

At WellNest, we want you to love what you order. If you are not completely happy, you can return your purchase for a refund within 5 days of receiving it, as set out below.

The 5-day refund window

You have 5 days from the date your order is delivered to tell us that you would like to return an item and receive a refund. Requests made after the 5-day period are not eligible for a refund under this policy.

Conditions for a refund

The item must be unused, unworn and in the same condition in which you received it.
The item must be in its original packaging, with all tags, labels and accessories included.
You must provide your order number or proof of purchase.

How to request a refund

Within 5 days of delivery, email us at smierristerris@gmail.com with your order number, the item(s) you would like to return and the reason.
We will reply with return instructions and the address to send the item to.
Send the item back to us. We recommend using a tracked delivery service and keeping your proof of postage.

Return costs

If you are returning an item because you changed your mind, you are responsible for the cost of sending it back. If the item is faulty, damaged or not what you ordered, we will cover the return cost.

Refund processing

Once we receive and inspect your return, we will let you know whether your refund has been approved. Approved refunds are paid to your original payment method. Your bank or card provider may take additional time to show the refund on your statement. Original delivery fees are not refunded unless the item was faulty, damaged or sent in error.

Items we cannot refund

Items that have been used, damaged by the customer, or returned without original packaging.
Personalised or made-to-order items, unless faulty.
Gift cards.
Items marked as final sale at the time of purchase.

Faulty or damaged items

If your item arrives faulty, damaged or incorrect, please contact us as soon as possible with your order number and photos of the problem. We will arrange a replacement or a full refund, including delivery costs.

Your statutory rights

This policy does not affect your rights under South African law, including the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002. Where those laws give you a longer period or additional rights, those rights apply.