Frequently asked questions
Where do you deliver?
We currently deliver within South Africa. If you would like to order from outside South Africa, please email us before ordering and we will let you know whether we can help.
How long will my order take?
Most orders arrive within 5 to 12 business days after dispatch. Please allow a short time for us to process and pack your order before it ships. The estimated delivery time for your address is shown at checkout.
How much is delivery?
Delivery costs are calculated at checkout based on your address and the size and weight of your order. You will see the full cost before you pay. All prices are in South African Rand (ZAR).
Can I return something?
Yes. You can request a return and refund within 5 days of receiving your order. The item must be unused and in its original packaging. Email us with your order number to start a return. Full details are in our Refund Policy.
What if my item arrives damaged or incorrect?
Email us within 5 days of delivery with your order number and photos of the problem, and we will arrange a replacement or refund.
Can I choose colours or sizes for bundles?
For bundles that include colour or size options, add a note at checkout with your preferred colours (and your dog's weight for harness and leash sets), or we will choose for you.
How do I pay?
Payment is processed securely through Shopify at checkout. We do not store your full card details.
How do I contact you?
Use our contact page or email us at smierristerris@gmail.com. Please include your order number if your message is about an existing order.